EnClosed Trailer Delivery

At Collins Custom Cargo, our goal is to make purchasing a high-quality trailer easy and convenient, no matter where you are in the United States. Our professional delivery service is designed to bring your trailer directly to you safely and efficiently. To ensure a smooth and transparent process for everyone, please review our delivery policy below.

Step 1: Quoting & Payment

• Transparent Quoting: We offer nationwide delivery with a straightforward pricing model. Delivery is calculated on a one-way basis from our dealership in Broxton, GA, to your specified address.
  • Bumper Pull Trailers: Starting at $2.15 per mile
  • Gooseneck/Wedge Load Trailers: $3.50 per mile
• Payment: To schedule your delivery, the full, agreed-upon delivery fee is due at the time of purchase and will be included on your final invoice. This ensures your delivery is locked in and a driver is assigned without delay.

Step 2: Scheduling & Communication

• Initial Contact: Once your trailer is ready for dispatch, your sales representative will contact you to confirm the details. They will provide photos of your completed unit and let you know that our driver will be in touch.
• Direct Driver Communication: Our delivery driver will then contact you directly to establish a specific delivery day and a convenient time window. They will be your primary point of contact for the duration of the transit.
• Day of Delivery Updates: Our driver will keep you informed of their progress. You can expect a call or text when they are en route and another update when they are approximately one hour away from your location.

Step 3: Receiving Your Trailer (The Inspection Process)

This is the most important step in the delivery process. Upon arrival, it is the customer’s duty to conduct a thorough inspection of the trailer with the driver present and before the driver leaves.

By signing the final Bill of Lading / delivery paperwork, you are formally accepting the trailer in its delivered condition and confirming that it is free of transit damage.

**Please use the following checklist to assist your inspection:

• Exterior: Check all side panels, the roof, and the front for any scratches or dents.
• Tires & Axles: Check tires for defects or flats and ensure all lug nuts appear fastened.
• Tongue/Coupler: Inspect the tongue, coupler, and safety chains for any signs of damage.
• Lights & Brakes: Confirm that the trailer lights and brakes are operational.
• Doors & Locks: Ensure you have received the keys and that all doors, including the ramp door and flap, open and close properly.
• Interior: Inspect the plywood interior, floor, and trim for any issues.
• Undercarriage: Briefly inspect under the trailer for any visible damage.

If any issues are discovered during this inspection, they must be noted on the delivery paperwork with the driver.

** Please Note: This checklist is provided as a guide to assist with your inspection and is not an exhaustive list. Your signature on the Bill of Lading signifies that you have performed a complete inspection and are accepting the trailer in its entirety—including all parts, components, and accessories—in its present, as-delivered condition.

Important Policies & Disclaimers

Delivery Delays: We do our best to provide accurate delivery ETAs, but please understand that all dates are estimates. In the event of a significant delay outside of our control (due to severe weather, road closures, mechanical issues, or other “Acts of God”), your sales representative or driver will notify you immediately with an updated timeline. As these events are unavoidable, the delivery fee is not subject to reduction.

Site Accessibility & Safety: It is the customer’s responsibility to inform the driver of where they would like the trailer placed and to ensure the final delivery location is safe and accessible. If the driver determines the unloading zone is a safety hazard or risks damage to their equipment or your trailer (e.g., deep mud, steep inclines, narrow gates, low-hanging trees), the driver has the right to refuse unloading at that specific spot. In this event, the driver will ask you to meet at a nearby, safe, and accessible location for the handover. Under no circumstances can a handover occur on a motorway or interstate.