Collins Custom Cargo Return Policy

At Collins Custom Cargo, we strive to provide our customers with the best shopping experience possible. We understand that sometimes a product may not meet your expectations or you may need to return it for various reasons. Therefore, we have developed a comprehensive return policy to ensure a hassle-free return process for our valued customers.

1. Eligibility for Returns:

– To be eligible for a return, the trailer or product must be purchased directly from Collins Custom Cargo.

– The product must be in its original condition, unused, and in the same packaging as received.

– The return request must be initiated within the specified return period, which may vary depending on the product category.

2. Return Process:

– To initiate a return, please contact Chance Collins at (912) 850-2865 or email chance@collinscustomcargo.com.

– Provide the necessary details, including the order number, product information, and reason for return.

– Our customer support team will guide you through the return process, including providing a return shipping label if applicable.

3. Return Shipping:

– If the return is due to a defect, damage during shipping, or an error on our part, Collins Custom Cargo will cover the return shipping costs.

– If the return is due to a change of mind or any other reason not attributable to Collins Custom Cargo, the customer will be responsible for the return shipping costs.

4. Refund Process:

– Once the returned product is received and inspected, we will notify you of the status of your refund.

– If the return is approved, a refund will be initiated to your original payment method within a specified timeframe.

– Please note that the refund may take some time to reflect in your account, depending on your bank or payment provider.

5. Exceptions:

– Certain products may be non-returnable or have specific return conditions. These exceptions will be clearly mentioned on the product page or during the checkout process.

6. Damaged or Defective Products:

– In case you receive a damaged or defective product, please contact our customer support team immediately.

– We may request additional information or evidence, such as photographs, to assess the issue and provide an appropriate resolution.

7. Exchange Policy:

– Collins Custom Cargo currently does not offer direct exchanges. If you wish to exchange a product, please follow the return process and place a new order for the desired item.

8. Customer Support:

– Our dedicated customer support team is available to assist you with any queries or concerns regarding returns. You can reach out to us through our website, email, or phone. Please note that this return policy is subject to change without prior notice. We recommend reviewing the policy at the time of purchase or contacting our customer support team for the most up-to-date information. Thank you for choosing Collins Custom Cargo. We appreciate your trust and look forward to serving you.

At Collins Custom Cargo, we want to ensure that the cargo trailer is, at minimum, as expected with your purchase.

  • If you have any questions CLICK = “email us” OR sales@collinscustomcargo.com
  • If you have attempted to resolve issues with Support staff, and still feel the trailer purchased does not meet expectations please call, Chance Collins at (912) 850-2865.

WE ACCEPT RETURNS

The trailer return window 35 days. Trailer need to be back in Collins Custom Cargo’s possession in no more than 40 days.

There is a 5 day grace period on all returns. This gives our clients plenty of time to return the trailer.

The Return Windows grace period puts the return window at 40 days for holidays and anything else life has in store for us.

Our policy offers a refund of a trailer of same value. We’d love to know what went wrong and how we can improve, so please include details about the reason for your refund request if you reach out to us directly.

However, If Customer Has Problems with Tongue Jack, Lights, Spring Assist, Fenders, Couplers, Etc. Collins Custom Cargo will get customer in contact with the manufacturer for part(s) to be mailed to the customer.

If Trailer is Delivered to Customer and Trailer Is Not What Customer Ordered The Trailer Will Be Brought Back to Collins Custom Cargo and Customer Will Have Another Trailer Delivered Within a Couple Weeks or Refund Your Deposit.

Returns

  • No Refunds After Customer Signs Acceptance Agreement or Pays for The Trailer in Full After Signing The Acceptance Agreement.
  • Full Refund on Defective Trailer or Product
  • No Refund After the Customer Takes Ownership of Trailer.

Exchanges

Exchanges Not Available After Customer Takes Ownership of Trailer

Shipping Returns

If you are not happy with trailer after approving pictures. You will be responsible for paying for your own shipping costs for returning the trailer.

Need Help

Contact us at sales@collinscustomcargo.com for questions related to refunds and returns.